Because the only way to improve is with a continuous feedback loop, we routinely ask our clients these questions and have collected here some of their answers. If these are some of the things you are looking for in a partner, we are confident we can meet your needs.
Project inception and plan
I want the outsourcing company to pay special attention to my tight schedule and budget constraints. “My requirements and specifications are ever-changing. To meet the needs of my tight schedule, I want work on the project to begin even before these have been finalized. In a proposal, I want to receive a project overview and a project plan
Experience
I want an experienced outsource team that specializes in their field of work and technology. I would like to know the outsource company has proven experience in managing projects at the scale I am looking for.
Focus on Control
I want to know who is working on my project. I want to be able to talk to the Project Manager when needed. Throughout the development cycle, I would like to be updated on: Is the project on schedule? Have new risks developed? Are there any difficulties encountered and how were they overcome? I want to be able to change the plan if circumstances have changed.
Focus on Standard & Quality
I want to know that strict quality assurance steps are an integral part of the development process. I want to know that the software goes through an intense QA cycle BEFORE I receive it. I want to know the code I get is of a high standard, well documented, and maintainable. I want the outsource company to meet any requirements and restrictions I am obligated to by various regulations. I want proper documentation of every step of the project.
Focus on Delivery
I want to receive ALL project deliveries on time. I want documentation explaining how the software works and how to use it. I want guidance regarding the code so that my engineers can take control of it. I want to receive assistance in my internal integration and Quality Assurance process.
Focus on Long Term Relationship
Work with an outsource company costs me time, money, and anxiety. I would like to know that the outsourcing company is here to stay, so I can retain my investment in it. I want to be sure the outsourcing company is available for supporting me whatever my needs are. I want support and SLA programs that fit my needs.
SUCCESS STORIES
“ADVA took part in a gateway project for VoIP. Their contribution began in the requirement definition stage. ADVA participated in the design and implementation, as well as the execution of the complete and integrated solution. The work with ADVA allowed us to integrate into our systems VoIP and SIP support in the shortest period of time while remaining within the budget. ADVA’s professional service along with their in-depth knowledge and skills are an asset for Starhome’s R&D department.”
Ruth Ozeri
R&D Group Manager at Tomia
Tomia
A leading provider of roaming services and converged solutions for mobile network operators.
Business need
While Tomia’s comprehensive offerings are based on SS7 and CAMEL oriented solution – they have become aware of the increasing demand and interest in VoIP for Cellular Operators.
Objective
Tomia is interested in adding VoIP to its offerings. The project’s goal was to expand Starhome’s product line to include VoIP solutions while ensuring minimal cost for the end-user.
Solution
Develop an Intelligent Network to SIP signaling gateway – controlling VoIP calls and SMS using CAMEL like protocol.
Result
The software developed for Starhome provided the company with the opportunity to launch VoIP applications for cellular operators while utilizing their legacy solution.
Inclarity
A Telecom operator and a leading Hosted VoIP / IP-Centrex and voice & data service provider. Inclarity plc is recognized as one of the fastest-growing telecom companies in the UK.
Business need
Inclarity PLC introduces a large scale Hosted VoIP service. Inclarity’s unique business model and exclusive services require them to develop a dedicated Provisioning & Management system to activate, manage, and control their VoIP solution platform.
Objective
Support and boost Inclarity R&D group in the development and maintenance of the Provisioning and Management system. In such development specific knowledge in VoIP & IP-Centrex is essential.
Solution
ADVA Software was chosen to put together a development team, a team experienced with Softswitches integration, Databases, .NET programming, and Web. ADVA’s team provided Inclarity’s R&D with software programming, project management, and requirements analysis.
Result
The Provisioning & Management system enables Inclarity to manage its customers and continuously expand its service features.
“ADVA Software team has become an integral part of Inclarity’s R&D. The team is taking active part in the overall system development. Their deep understanding in Inclarity product and business has allowed us to trust ADVA engineers not only in our development & support tasks, but also in analyzing marketing needs, and tailoring the proper solution on the platform”